Privacy Policy
How we collect, use, and protect your information
Effective Date: June 2, 2026
1. Introduction
This Privacy Policy explains how HelioNova, Inc., doing business as Agent Zero ("Agent Zero," "we," "our," or "us"), collects, uses, and protects personal information in connection with the Agent Zero platform at agentzero.bot.
2. Information We Collect
- Account information: name, email, business details, and authentication data for subscriber businesses.
- Contact information: phone numbers, names, and inquiry details of end users (buyers, sellers, tenants) provided to or by subscriber businesses.
- Communications content: call transcripts, chat messages, and maintenance requests processed by the AI agent.
- Property data: addresses, units, listings, and related records entered by subscriber businesses.
- Usage and device data: log data, IP address, and analytics about how the Service is used.
3. How We Use Information
- Provide, operate, and improve the Service
- Handle calls and messages, qualify leads, and book showings
- Coordinate maintenance and notify owners and tenants
- Process billing and prevent fraud or abuse
- Comply with legal obligations
4. AI Processing
We use trusted AI service providers to power voice and text agents. Communications content may be processed by these providers solely to deliver the Service. We do not sell personal information.
5. Sharing of Information
We share information only with: (a) the subscriber business on whose behalf communications occur; (b) service providers (e.g., hosting, telephony, payment, AI) under contract; and (c) authorities where required by law. We do not sell, rent, or share personal information with unaffiliated third parties for their marketing.
6. Data Retention
We retain personal information for as long as needed to provide the Service and meet legal obligations. Subscriber businesses may request deletion of their data subject to applicable law.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, role-based access controls, and row-level security on sensitive data. No system is perfectly secure.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below. For SMS opt-out, see our SMS Terms.
9. Children's Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
11. Contact Us
Questions about this Privacy Policy can be sent to support@agentzero.bot or via our contact page. HelioNova, Inc., doing business as Agent Zero, operates the platform from the United States.
This Privacy Policy was last updated on June 2, 2026.